Parts & Services
Parts
You can rely on AWA for the parts you need, when you need them. We stock genuine OEM parts and offer same-day shipping for orders placed by 3 PM (Subject to availability). Additionally, we have in house machining capabilities and maintain an extensive inventory of thousands of parts to support your operational needs. YES! You can use the same part #'s for the parts you need!
Services
AWA provides comprehensive technical support via phone and email for all your weighing, packaging, and robotic machinery needs. In addition, our team of highly skilled field service technicians are readily available to deliver expert on-site assistance, ensuring timely and professional service for all equipment requirements. We are dedicated to maximizing the performance of your packaging system, minimizing downtime, and ensuring smooth operations. Our services include equipment startups, detailed inspections, training, and ongoing maintenance to keep your machinery running at optimal efficiency. We have customer support available 24/7 and offer emergency service.
We keep a wide range of parts in stock, so our customers can get what they need without long delays or uncertainty. Our inventory is carefully managed to ensure availability when it matters most, helping you stay on schedule and avoid downtime.
Every part we ship is packed with care to ensure it arrives in the same condition it left our facility. We use secure, protective packaging materials and take the time to handle each order properly, minimizing the risk of damage during transit. From small components to larger items, our team pays close attention to detail so your parts show up safe, intact, and ready to use.
Our goal is simple: help you keep your packaging line running smoothly with as little interruption as possible. We understand how costly downtime can be, which is why we focus on fast turnaround, dependable parts availability, and responsive support. Whether you need a replacement part, a quick solution, or guidance on the right component, we’re here to keep your operation moving efficiently and reliably.
Our in-house machining capabilities allow us to deliver precision parts with speed and consistency. By keeping a select amount of production under our own roof, we maintain full control over quality, tolerances, and turnaround times to keep your operation running at its best.